10 Powerful secrets of unlimited customer service skill:
Below are the most needed skills that matter to every important position.
It will take time, training, practice and dedication to become a star in customer service. But it is not that hard to have, when you know where exactly to adapt with efforts on. The following is the list of most needed skills that matter and everyone involved in customer service and use in their daily interactions with customers.
1. Very Effective in listening:
It is the key for effective communication. Without the ability to listen carefully to customer, what is he/she saying because a message could be easily misunderstood. So, in that result communication breaks down and customer will be frustrated. It is not just about hearing. The following are the techniques to improve the listening skills.
i. Make a eye contact with the speaker
ii. Be attention and relaxed
iii. Be an open mind
iv. Listen to the words properly and make a note if possible.
v. Don’t interrupt in between
vi. Ask questions to ensure understanding
vii. Give the regular feedback.
2. Patience: (10 Powerful secrets of unlimited customer service skill)
We all know it, customer service might be a stressful and challenging job when we deal with confused, frustrated and angry customers. In such situations patience is a real virtue and the way you respond to them will either calm them down or hype them up. The good news is learning to be always patient with customers is as easy as learning to separate your feelings from the situation and understand that in most cases a customer is upset with something that has nothing to do with you personally. (10 Powerful secrets of unlimited customer service skill)
The following are the tips to deal with angry customers:
i) Dont fight back, instead take the customer’s side.
ii) Remain calm, polite and professional
iii) Dont take it personally, its not your fault
iv) Ask more questions to really understand the problem
v) Be active listener
vi) Apologize for the problem a customer is having.
3. Clear communication skills:
If you are not a good communicator, you will not go far in customer service. An ability to communicate clearly and effectively verbally and written (strong typing, spelling and grammar skills) is essential. It involves avoiding miscommunications that might lead to misunderstandings and unwanted consequences. When it comes to important points, we need to communicate things clearly, simply and leave nothing to doubt.
4. Able to use positive language
The way you express yourself will affect whether your message is something positively or negatively. That is especially the case in Live Chats. When talking to your customers face to face or over the phone, body language, face expressions and tone of voice convey far more than the meaning of the words, while in Live Chat conversations words are all you have to convey the message.
5. Time management
Are you able to manage your working time properly? The time management includes smart planning, setting goals & priorities, minimizing interruptions and delegating responsibilities. The last one should be applied in the situations when you simply cannot help a customer, whether it’s because you don’t know how or you are not authorized to do it.
6. Taking responsibility
When assigned tasks go wrong, customers will be expecting you to take responsibility of the problems or negative experiences they are having with your company products or services. It starts first with an apology to a customer on behalf of company, even when a problem or a situation that caused customer’s frustration was not your fault at all. It also means your readiness to do whatever it takes to make sure the issue gets fixed as quickly as possible.
7. Willing to improve
It might sound too ‘common’ as compared to other skills on the list, but it’s still absolutely necessary. In customer service, there’s always room for improvement and it always pays to invest in yourself. If you are not seeking to get better at what you are doing, you might end up being left behind by those willing to invest in their skills and self-improvement. (10 Powerful secrets of unlimited customer service skill)
Being friendly to customers is another key skill. It should go without saying that simple manners should be used at all times but other factors that can make the customer feel respected include addressing them by their title and only using their first name if they have indicated that this is what they prefer. Customers should not be interrupted when they are speaking and the employee should wait until they have finished before responding.
9. Product knowledge
Good product knowledge is important because it will give the customer confidence in the product. If the customer is experiencing a problem with a particular product then a good working knowledge of the product can resolve the problem quickly. Employees will be better placed to make recommendations to customers about that which product will best suit their needs currently if they are aware of the different benefits of a range of products.
10. Always say Thank you to customers.
These are the most 10 Powerful secrets of unlimited customer service skill.
We hope these are one of the most important thing for every employee to know the” 10 Powerful secrets of unlimited customer service skill”. Please feel free to give us your suggestions and we will revert you back to your comments ASAP.